Shipping policy

Shipping & Delivery

At POLÈNE, every creation is carefully prepared and packaged to ensure it reaches you in impeccable condition. We are committed to providing a secure, reliable, and seamless delivery experience worldwide.

Order Processing

All orders are carefully inspected and prepared before shipment.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please ensure that your shipping address, email address, and telephone number are accurate when placing your order. Once an order has been confirmed, changes to the delivery address or selected items may not be possible.

Worldwide Shipping

We offer international delivery to a wide range of destinations worldwide through trusted express delivery partners.

Estimated delivery times may vary depending on the destination, local customs procedures, and carrier conditions.

As a general reference:

Europe: approximately 8–12 business days
North America: approximately 8–12business days
Asia-Pacific: approximately 8–12business days
Other international destinations: approximately 5–10 business days

Delivery estimates begin once the order has been dispatched and are provided for reference only. Remote destinations, customs inspections, public holidays, and unforeseen transportation circumstances may occasionally result in additional delays.

Shipping & Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout.

You may use this tracking number to follow the progress of your shipment through the carrier's tracking service.

For a secure delivery experience, a signature may be required upon receipt depending on the destination and carrier service.

Shipping Address

For security and delivery purposes, we recommend providing a complete residential or business address.

We are unable to guarantee delivery to:

P.O. Boxes
Incomplete or incorrect addresses
Certain restricted or inaccessible locations

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, any customs duties or import taxes imposed by the destination country are the responsibility of the recipient.

Customs processing may also affect the final delivery time.

Delayed or Lost Shipments

Although we work with trusted international carriers, delivery times may occasionally be affected by circumstances beyond our control, including customs clearance, severe weather, transportation disruptions, or other unforeseen events.

If your tracking information has not been updated for an extended period or your parcel appears to be delayed, please contact our Customer Care team with your order number so that we can assist you.

Damaged Packages

Upon delivery, we recommend checking the condition of the outer packaging before accepting your parcel.

If your package arrives visibly damaged, please document the condition of the package and contact our Customer Care team as soon as possible, preferably with photographs of the packaging and the item received.